Innoquest Pathology Sdn Bhd (IQMY), Quantum Diagnostics Sdn Bhd (QD) and Clinipath (M) Sdn Bhd (CP) (“IQMY, QD, CP”) values your personal data privacy. The terms “personal data”, “processing” and “commercial transactions” shall have the meaning provided in the Personal Data Protection Act 2010 (“PDPA”).

This Personal Data Notice applies to any person whose personal data is being processed by IQMY, QD, CP.

We wish to inform you how your personal data is being processed by and on behalf of IQMY, QD, CP.

(A) Source of the Personal Data

Your personal data is collected from various sources, including information you have provided us, information from third parties and information in the public domain.

Your personal data processed by us may include, where relevant:-name, date of birth, identity card or passport, name of employer/company, home and office address, telephone/handphone number, facsimile number, email address, occupation, age, gender, marital status, weight, height, photos, race, nationality, religion, family and/or next of kin information, remuneration information, EPF Number, SOCSO Number, Income Tax Number, bank details, education background, training attended, working experiences, medical checkup result, medical record, Medical Report No. (MRN), medical report, diagnosis, personal health information, criminal history, investigation result, insurance details and any other personal data required for the purposes set out in item (B) below.

(B) Purposes of the Personal Data

Your personal data may be processed for the following purposes, where relevant:-

1. to process requested medical and healthcare services
2. to facilitate the patients personal needs
3. to establish and manage medical records and medical reports
4. to facilitate payment process relating to the patients
5. to institute debt recovery proceedings against defaulters
6. to report the personal data to the relevant authorities and/or third parties under the governing laws
   relevant to the healthcare industry
7. to share the personal data with IQMY, QD, CP and its related companies as defined in the Companies Act 2016
8. to conduct research, analysis and improvement
9. to market and advertise products and services
10. to administer and respond to request, queries, complaints and legal issues
11. to facilitate human resource management activities relating to employees
12. for submission and registration of relevant forms, licenses to the relevant authorities and/or third parties under the governing laws relevant to the healthcare industries
13. to share personal data for the purpose of banking facilities, signing of legal and accounting documents
14. for purpose of purchase of items, outsource of services, new development and others
15. for education and training
16. for any other purpose that is incidental or in furtherance to the above purposes

(C) Disclosure of the Personal Data

Your personal data may be disclosed to the following parties, where relevant:-

1. healthcare professional (as defined in PDPA)
2. IQMY, QD, CP and its related companies (as defined under Companies Act 2016)
3. government agencies, local authorities, non government agencies
   paying and insurance agents
4. debt collection authorities and agencies
5. financial institutions
6. legal firms
7. auditors
8. vendor/contractor
9. other private and public hospitals
10. other Healthcare providers
11. training providers
12. family and next of kin
13. to such parties as may be required by law, court, regulator or legal process to disclose
14. to such parties as may be permitted under the laws of Malaysia
15. any other person which IQMY, QD, CP may deem necessary

(D) Access and Update the Personal Data

We shall do our best to ensure that the personal data we hold about you is accurate, complete, not misleading and up-to-date. If there are any changes to your personal data or if you believe that the personal data we have about you is inaccurate, incomplete, misleading or not up-to-date, please contact us so that we may take steps to update your personal data.

You have the right to access your personal data. If you would like to request access to your personal data, please contact us. We recommend that your request for access to your personal data held by IQMY, QD, CP be made in writing. We may also take steps to verify your identity before fulfilling your request for access to your personal data.

Depending on the information requested, we may charge a fee for processing your request for access. We may refuse to comply with your request to access or make a correction in accordance with PDPA and will inform you of the reasons.

Personal information (including health information) will be stored as long as it is required for the purpose it was collected. The period for which it is stored may extend past our business relationship but will only extend insofar as to provide us with sufficient information to respond to any issues that may arise and to comply with applicable law and regulatory requirements. After which, the information will either be destroyed, erased or made anonymous such that it cannot be associated or tracked to you.

Any information you provide to IQMY, QD, CP may be stored and processed, transferred between and accessed to other countries which may not guarantee the same level of protection of personal information as the one in which you reside. However, IQMY, QD, CP will handle your personal information in accordance with this privacy policy regardless of where your personal information is stored/accessed, and will comply with applicable data privacy laws.

E) How to Contact Us

Please contact us by using any of the following modes if you have any queries or complaints in respect of your personal data:-

Address:
2nd Floor, Wisma Tecna, 18A, Jalan 51A/223, 46100 Petaling Jaya, Selangor

Attention:
Quality Department

Email Address:
personaldata@innoquest.com.my

If you do not wish us or other parties to communicate marketing offers to you, you may email to us at personaldata@innoquest.com.my.

We provide this Personal Data Notice in both English and Bahasa Malaysia. In case of any inconsistencies between these two, the English version shall prevail.

By providing to us your personal data, you hereby express consent to the processing of your personal data in accordance with all of the foregoing.